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Recommendation on online communications with Youth Hostels

Recommendation on online communications with Youth Hostels

Accommodation at Youth Hostels can be done in multiple ways, whether in person, by telephone, by email or websites.

Online booking for Youth Hostels, made through our website or through other online sales channels where we are displayed (Booking, Expedia, HostelWorld, among others), is increasingly used due to the ease, speed and convenience it offers for our customers.

Unfortunately, as in many other areas, the security of information contained in online booking processes is continually challenged by illicit attempts to use personal or payment data.

Regardless of the consultation of our Privacy and Cookies Policy, we emphasize rthe following:

. Pousadas de Juventude (Youth Hostels) do not make contacts, by any means, to request information and/or give instructions that result in a request for the execution of bank transactions either about the reservation or any other service. 

. You can only receive contacts for questions about changing your reservation(s) and facilitating Online Check-in.

We take the opportunity to request that, if you verify any suspicious contact regarding reservations you have made, please contact us via email